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CADaptor Solutions Returns Policy
RETURNS
Please do not send goods back to us without an authorised returns (RMA) number.
DAMAGED GOODS
You should inspect your order when you receive it for defects or any damage. If you find a defect or any damage you must contact us as soon as possible and no later than within five (5) working days of receipt of the relevant product(s). We will then at our discretion issue you with an authorised returns (RMA) number and advise you of the appropriate returns address.
Do not send goods back to us without an authorised returns (RMA) number.
You can do this by contacting us on +44 (0) 1274 780703 or at the following email address:
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You must ensure the goods are adequately re-packed.
If the goods are found to be damaged prior to delivery to you, or defective in any way (unless such defect or damage is caused by you or caused in transit), we will at CADaptor Solutions discretion replace the goods or refund the price paid by you.
EXCHANGES
If you wish to exchange goods that you have purchased from CADaptor Solutions then you must contact us as soon as possible and no later than within five (5) working days of receipt of the relevant product(s). We will then issue you with an authorised returns (RMA) number at CADaptor Solutions discretion. You must arrange to send the product(s) back to us at your expense and you must ensure that they are unused, undamaged and in exactly the same state that you received them in. To prevent incidence of software piracy, opened products will not be exchanged. Upon receipt of the unopened goods in original condition you will be credited with the value that you paid for them less a handling charge of twenty five pounds Sterling (£25) plus VAT.
CANCELLATION
If you are a consumer (i.e. you are not buying in connection with a business) you have the right, in addition to your other rights, to cancel your contract with CADaptor Solutions and receive a refund. This applies as a matter of law to contracts formed online but we extend this policy to all of our sales. You must contact us and inform us in writing of your desire to cancel your contract within five (5) working days of receipt of the relevant product(s). You must return the goods to us at your cost and we advise you to ensure the goods are adequately re-packed and insured during any return journey.
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